Updated 10/21/2020


Compassion Health Care, Inc. wants you to know that we are here for you.

We are changing our role to help our community in the Coronavirus (COVID-19) crisis.

  • We can give you advice about your health, renew some medicines, and direct you to other medical care for face to face exams. We are now doing this over the phone first. PLEASE CALL 336-694-9331
  • We can test for the Coronavirus only for people with symptoms who are very sick, with problems breathing, chest pain, or changed mental state. People with milder symptoms (even high fever), can call for advice but should stay home.
  • We no longer have a waiting room for patients, so please do not carpool to be seen, and do not bring children with you if you come to be tested. Children and teens usually have milder symptoms but may run high fevers. This too can be managed at home. Call us!


(March 26, 2020) – The health and safety of CHC patients and staff remain top priorities for all CHC sites. Please visit this page regularly as it will be updated with pertinent information as it becomes available.

In the immediate future, please expect the following:

  • All visitors and patients will be screened for Coronavirus symptoms.
  • All patients, regardless of age, are only allowed ONE (1) caretaker to attend appointments. All others MUST wait in the vehicle.
  • Some appointments may be rescheduled, especially those that are elective. Any primary care patient 65 or older, or who are experiencing cough or fever, should call the office prior to coming in. There may be things that we can help with over the phone.
  • Further restrictions may be implemented as the situation evolves.

There are simple things you can do to keep yourself and others healthy:

  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing or sneezing, going to the bathroom, and before eating or preparing food.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

There is a LOT of misinformation out there about Coronavirus. For accurate information, please visit:


  • Caswell Family Medical Center – (336) 694-9331
  • Caswell County Health Department – (336) 694-4129
  • NC 211 – 24/7 access for organizations in our local community to assist with food, shelter, energy assistance, housing, parenting resources, health care, employment, substance abuse treatment as well as services specific to older adults and those with disabilities. Dial 2-1-1 or 888-892-1162.
  • Text COVIDNC to 898211 to receive general information and updates about COVID-19 in NC

What We Know Now


According to the CDC:

  • Currently, there is no vaccine available to prevent COVID-19.
  • The best way so far to prevent illness is to avoid being exposed to the virus.
  • COVID-19 virus is thought to spread mainly from person-to-person.
    • This means people who are in close contact with one another within approximately 6 FEET.
    • This also means via respiratory droplets produced when someone who is infected coughs or sneezes.
  • Respiratory droplets can land in the mouths or noses of people who are nearby or possibly inhaled into the lungs.


According to the CDC:

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk.


According to the CDC:

    • Stay home if you are sick, except to get medical care.
    • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
    • Throw used tissues in the trash.
    • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
    • If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room.
    • If you are NOT sick: It is recommended to wear a face mask, scarf, bandana. The cloth face coverings recommended are not surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance. This recommendation complements and does not replace the President’s Coronavirus Guidelines for America, 30 Days to Slow the Spread, which remains the cornerstone of our national effort to slow the spread of the coronavirus. CDC will make additional recommendations as the evidence regarding appropriate public health measures continues to develop.
    • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
    • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

Frequently Asked Questions

Can COVID-19 be passed from a pregnant woman to the fetus or newborn?

In recent findings, pregnant women who experienced severe symptoms of COVID-19 had a higher risk of complications during and after pregnancy, according to a NIH study.

Are the symptoms of COVID-19 different in children than in adults?

No. The symptoms of COVID-19 are similar in children and adults. However, children with confirmed COVID-19 have generally presented with mild symptoms. Reported symptoms in children include cold-like symptoms, such as fever, runny nose, and cough. Vomiting and diarrhea have also been reported. It’s not known yet whether some children may be at higher risk for severe illness, for example, children with underlying medical conditions and special healthcare needs. There is much more to be learned about how the disease impacts children.

How can I protect my child from COVID-19 Infection?

You can encourage your child to help stop the spread of COVID-19 by teaching them to do the same things everyone should do to stay healthy. Clean hands often using soap and water or alcohol-based hand sanitizer

  • Avoid people who are sick (coughing and sneezing)
  • Clean and disinfect high-touch surfaces daily in household common areas (e.g. tables, hard-backed chairs, doorknobs, light switches, remotes, handles, desks, toilets, sinks)
  • Launder items including washable plush toys as appropriate in accordance with the manufacturer’s instructions. If possible, launder items using the warmest appropriate water setting for the items and dry items completely. Dirty laundry from an ill person can be washed with other people’s items.

Should my child wear a mask?

Yes. The CDC recommends everyone wear a mask when out in public. Cloth face coverings should be worn by children ages 2 and older, including those with special health conditions, only with rare exceptions. Because of suffocation risks, children under 2 years old should not wear face coverings. According to healthychildren.org, these ideas may help children who are afraid to wear a mask.

  • Look in the mirror with the face coverings on and talk about it.
  • Put a cloth face covering on a favorite stuffed animal.
  • Decorate them so they’re more personalized and fun.
  • Show your child pictures of other children wearing them.
  • Draw one on their favorite book character.
  • Practice wearing the face covering at home to help your child get used to it.

Marketplace Coverage & Coronavirus

Marketplace coverage remains the same as any other viral infection. For more information and answers to many questions regarding Marketplace coverage, please visit https://www.healthcare.gov/coronavirus/

Updated Insurance Provider & Coverage Information

BCBSNC will be posting updates on COVID-19 HERE

Cigna customers will have access to coronavirus (COVID-19) testing, as prescribed by health practitioners, and the company will waive all co-pays or cost-shares to help fight the rapid spread of the virus in the U.S. and for its globally mobile customers.

Access the Cigna announcement HERE

Bright Health members whose care providers have ordered testing will have COVID-19 diagnostic tests covered as preventive care at no cost to the member. Learn more HERE

Any medically necessary treatment related to COVID-19 would be considered a covered benefit, consistent with benefit coverage provisions of your policy for treatment of an illness. General plan cost-sharing requirements will apply for medically necessary treatment related services. Learn more HERE

For the latest information on Social Security & Coronavirus, including frequently asked questions like “will SSA provide in-person services during the COVID-19 pandemic”, please visit HERE

The NC Department of Insurance (NCDOI) will be updating information about SHIIP HERE.

If you currently have insurance coverage through the marketplace, the rules in your health plan for treatment for the COVID-19 emergency remain the same as any other viral infection, according to HealthCare.Gov.

Visit healthcare.gov for more information on coverage and for questions regarding special enrollment periods.