Compassion Health Care, Inc. presents a comprehensive white paper detailing the strategy, operations, and measurable results of launching and sustaining an urgent care service line within an FQHC environment. Drawing from nine years of frontline experience, CHC outlines a practical, mission-driven model that strengthens access, enhances continuity, and meets community needs in a financially sustainable way.

Complete the form below to access your copy of CHC’s urgent care white paper.

• Urgent care-only patients represent 34% of CHC’s unduplicated users.
• 30% of walk-in urgent care patients convert to CHC primary care.
• Geography and commuting patterns shaped a daytime, weekday urgent care model, not evenings or weekends.
• Urgent care productivity significantly exceeds primary care visit capacity.
• Employer partnerships strengthened community relationships and revenue stability.
• Experience-based benchmarking created accurate staffing and financial expectations.

What You’ll Learn

• CHC’s market scan and strategic considerations
• The operational model for FQHC-based urgent care
• Clinical workflow protocols
• Staffing and team structure
• Financial and performance indicators
• Community partnerships and employer relations
• Lessons learned and recommendations for replication

Compassion Health Care, Inc. (CHC) is a mission-driven Federally Qualified Health Center serving rural North Carolina through integrated, patient-centered primary care, behavioral health, urgent care, and care coordination. With more than 45 years of service, CHC continues to innovate to meet the evolving needs of the communities we serve.