Patient Satisfaction | Compassion Health Care, Inc. | 336-694-9331

Your Opinion Matters.

Patient satisfaction is important. We understand completely that you expect the highest level of compassion, commitment, integrity, excellence, and equity from us as your healthcare provider. Ensuring your experience includes every one of our values is vital as a patient-centered medical home.

Compassion Health Care, Inc. values patient feedback on every aspect of the patient experience including access and cost of care, wait times, facilities, and interactions with our wonderful staff. After every visit, patients are invited to complete an electronic version of our Patient Satisfaction Survey. Patients are also invited to complete a paper version of our Patient Satisfaction Survey at various times throughout the year. The survey is available upon request at any time from any Compassion Health Care, Inc. staff member. Call us in Yanceyville at 336-694-9331 and Eden at 336-864-2795.

We welcome your review on Google as well.

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Patient Satisfaction

Please take a few minutes to complete this survey. We want to know how you feel about the care you received today at our CHC location. Your feedback is very important to us.
General Info
What provider did you see today?*
What service(s) did you use?*
About the Patient
What is your age?*
What is your gender*
Do you consider yourself Hispanic or Latino?*
What is your race?*
Ease of Getting Care
Response Definition: P=Poor, F=Fair, G=Good, VG=Very Good
Able to get an appointment for checkups, yearly exams, well-visits, regular follow-up visits*
Health center hours work for me*
Phone calls get through easily*
I get called back quickly*
I'm able to get medical advice when the office is closed*
Length of waiting time at my CHC location*
I'm able to make same-day appointments when sick or hurt*
Our Facility
Which Facility Did You Visit?*
The lobby and waiting room are comfortable*
The exam room was clean and comfortable*
Front Desk
Front desk staff listened to you*
Front desk staff is friendly and helpful*
Front desk staff answered your questions in a way you could understand*
Nursing
Nursing staff listened to you*
Nursing staff was friendly and helpful to you*
Nursing staff answered your questions in a way that you could understand*
Healthcare Provider - The Person Who Took Care of You Today
Your provider listened to you*
Your provider answered your questions in a way that you could understand*
Your provider was friendly and helpful to you*
Your provider gave you information you could understand*
Your provider considered your personal and family beliefs*
Your provider involves other providers and caregivers in your care when needed*
Your provider gives you good advice and treatment*
General Information and Access
Response Definition: Y=Yes, N=No, DK=Don't Know
Have you ever been given information on what it means to have a "Medical Home"?*
If you may need other services that we do not provide directly, did we help you find the care you needed?*
If you have been referred to a specialist or community resource, did you find them helpful?*
Would you send your family and friends to a Compassion Health Care, Inc. medical center?*
Are you on Compassion Health Care, Inc.'s sliding fee scale program?*
If yes, does the amount of your assigned copay limit your ability to see your provider when you need to?*
Experience with Today's Visit
Did someone talk with you about your health goals today?*
Do you feel that the amount of money you paid today is appropriate based on the quality of care you received?*
Comments
Are there other services that you would like Compassion Health Care, Inc. to provide?
What could Compassion Health Care, Inc. do to make your visits better? Please share any other comments or feedback.
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Acceptance of any contribution, gift or grant is at the discretion of the Caswell Family Medical Center. The Caswell Family Medical Center will not accept any gift unless it can be used or expended consistently with the purpose and mission of the Caswell Family Medical Center.

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